Refund Policy

This policy explains when LaunchFill, operated by MIKOO LLC, refunds a payment. LaunchFill sells two things, both one-time payments — there are no subscriptions:

• a priority launch, which books a launch week of your choice, and
• a sponsor week, which places a tool in the sponsor slot for one week.

Payments are processed by Creem, our merchant of record; a refund goes back to the card or account you paid with.

Before it starts: full refund

If you ask before the booked week begins (Monday 00:00 UTC), we refund the full amount. The priority launch goes back to the free queue — your listing is not removed — and a sponsor week is released.

If we cannot deliver it: full refund

If we decline your submission after you paid for a priority launch, or cannot run a sponsor week you paid for, we refund you in full without you having to ask.

Once it has started

A launch week or sponsor week that has begun has been delivered, and is not refunded, except where the law requires it. If something went wrong on our side during the week — the listing was not visible, the sponsor slot did not show — tell us and we will make it right, by refund or a replacement week.

How to ask

Email support@mikoo.app from the address on your account, naming the tool and the week. We answer within a few working days. Card refunds usually appear on your statement within 5–10 business days after we issue them.